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QUALITY

 

DUO Capital face an increasingly strong competitiveness and a growing market demand, adopted a policy that reflects the priority given to Quality, assuming the commitment to comply with the requirements of the NP EN ISO 9001 standard as well as the applicable regulatory and legal requirements to its activity, in order to convey to its customers the confidence of having the technical and organizational capacity and to consistently and systematically provide the required level of Quality.

 

DUO Capital's Quality Policy integrates the following principles:

 

 

  • Estimulate and promote a better relationship with our Customers that allow us to know and understand its current and future needs and expectations, guaranteeing their full satisfaction and the fulfillment of the established commitments and agreements;
  • Ensure compliance with the legislation applicable to our activity;
  • Cumply with the ethical and deontological standards of our activity, transmitted internally through our Compliance Manual;
  • Ensure compliance with the objectives established with our customers as well as internal objectives and deadlines;
  • Promote the training and awareness of all our employees, encouraging their involvement and participation in actions to improve the management system and therefore, in the overall performance of the company. 

 

 

We demonstrate the effectiveness and adequacy of our management system through periodic monitoring and measurement of established objectives, of identified processes and company services by promoting an environment of continuous improvement at all levels of the organization. 

 

Quality is a responsability of all DUO Capital employees.

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